Customer Privacy Notice
Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless product experience imaginable.
Privacy From Day One
From the moment you take the product, the protection of your privacy will begin.
The identity information, account information and product information we collect will not be sold or disclosed to anyone or any platform, fully guaranteeing the privacy and security of your information.
We aims to collect a minimum amount of personal data necessary for providing services to you, and for improving your products. We are also committed to only share your personal data when needed to operate or service your product, or we will ask for your permission.
· Information We May Collect
· How We May Use Your Information
· Sharing Your Information
· Privacy Questions
Information We May Collect
We may collect two main types of information related to you or your use of our products and services:
l Information from or about you
l Information from or about your Zcamp product
How We May Use Your Information
We may use the information we collect to:
· Communicate with you
· Fulfill our products and services
· Improve and enhance development of our products and services.
This includes contacting you to advise you of important safety-related information, to notify first responders in the event of an accident involving your present products and offers tailored to you, or to respond to your inquiries and fulfill your requests for product information, Zcamp Updates, and other events.
Reason for Processing：
Communicate with you
· To respond to your inquiries and fulfill your requests
· To offer you information on contests, events, and promotions and to administer these activities
· To share administrative information with you, such as changes to our terms, conditions, and policies
· To conduct research, surveys, and obtain your feedback
Fulfill our products and services
· To complete your purchase, request for product leasing or financing, and have your order installed or delivered to you
· To process your payment for a product or service
· To process, assist and provide related customer support
· To monitor your Zcamp product’s performance and provide related services
· To understand, triage, and fix issues or concerns with products and services
Improve and enhance development of our products and services
· To conduct research, develop and promote new products and services, and to improve or modify our existing services
· To analyze and improve the safety and security of our products and services
· For business purposes such as data analytics, audits, fraud monitoring and prevention, business planning, determining effectiveness of campaigns, reporting, and forecasting
Other circumstances
· To fulfill contractual obligations with third parties, agents and affiliates
· To comply with legal obligations, law enforcement, and other government requests(In such cases, your authorization is not required)
· To establish, exercise, or defend legal claims
· As otherwise permitted or directed by you
Zcamp retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. The criteria for determining data retention may include consideration of its use, our relationship with you, whether there is an existing contract for services, whether you have provided your consent, or if there is a legal requirement to retain certain data. We carefully examine whether it is necessary to retain the personal data collected and work to ensure that the data is retained for the shortest period possible.
When we process personal data about you, we do so with your consent and/or as required to provide the products or services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems, products and our customers, or fulfill other legitimate interests of Tesla. We do not share information that personally identifies you with third parties for their marketing purposes unless you opt-in to that sharing.
We may also use and disclose information about you if we believe in good faith that that the law requires it for purposes of security, fulfilling our legal obligations (such subpoenas or court orders), law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also share information about you, where there are legal grounds to do so, if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations or customers. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, change of control, or sale we may transfer any personal data we collect to the relevant third party.。
Collection and Use of Non-Personal Data
Except as described here, Zcamp may also collect, use, and share information that does not, on its own, personally identify you. Such information may be used for any purpose, including for example, for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.